Carra Santos
Designer, Researcher & Learning Advisor
When a challenge is complex, unfamiliar or involves bringing different ideas, perspectives or priorities together, I help people and organisations understand the context, work out what needs attention, and build the evidence to strengthen strategy or adjust direction.
I’m particularly experienced in working across contexts - moving between global and local, research and practice, and different perspectives. I bring ideas, evidence and lived experience together to understand what they mean in a particular situation.My work includes the World Health Organization, Design Council, University of Bath, local authorities, architecture and design practices, social enterprises and community-led initiatives.
Learning before action
Over the past 20 years, I have built on my origins in innovation, design and communication through an increasingly analytical and research-led practice. Three questions have kept emerging from this work:

"Why are our ideas and messages not landing?"
Before bringing global ideas into a local context, we need to understand what is already there - the people already making a difference, the values, interests, meanings and perspectives, and the opportunities and obstacles to change.Civic Sketchbook is my creative research practice for understanding places through observation and creative ethnography. It develops a more attentive way of seeing - finding stories, patterns, connections and details that might otherwise be overlooked, and revealing possibilities that can inform what happens next.

"Why aren’t our environmental interventions being supported?"
Many of the challenges we face are treated as separate - social, environmental, economic, cultural - even when they are experienced together. Seeing the relationships between them can reveal opportunities to respond to more than one need at the same time.Bridge to Belonging is a framework for understanding how local social, environmental and economic priorities connect at a neighbourhood level. It makes these relationships visible and useful, particularly for public sector, architectural and strategic design practitioners working on projects in areas of urban deprivation and inequality.

"Why are our attempts at cross-sector collaboration leading to tension?"
Collaboration doesn't start in the room - it starts with the mindsets and awareness we bring to the room, and our readiness to factor in perspectives other than our own.Pre-Collaborative City is a learning programme exploring what needs to happen before different perspectives are brought together. It develops the awareness, shared understanding and readiness needed to work across perspectives, particularly when broader ideas and ambitions need to be translated into local strategies developed across sectors.
Before you define the project, let's discuss what you might need to explore.
Consultancy & Strategic Design
Alongside my independent research, I undertake selected consultancy and strategic design projects, helping teams understand what is happening in a particular context, what may be missing or overlooked, and what that means for the way forward.
I’ve worked across public, private, academic and social innovation contexts, on projects ranging from global public health and climate strategy to design education and social enterprise.Here are some examples:
What people say
“Carra is a driven, intelligent and curious colleague - when working with us at the Design Council, she helped to deliver a complex project with a range of stakeholders. She pushed participants to think deeper about the work they were aiming to deliver, and ultimately created a more meaningful process. This, in turn, led to longer-lasting outcomes.“
— Emily Whyman, Senior Programme Manager, Design Council
“I would describe Carra as rigorously creative, in that she combines systems thinking and critical thinking with the spontaneity needed for new ideas. Not many people can do this. She questions everything and because she's also a terrific person, connects with people on many levels. It's an impressive combination of skills for change-making. Working with Carra definitely made me a better designer.”
— Darren Evans, Strategic Designer and Design Council Expert
“Carra brought insight, thoughtfulness, and a deep sense of curiosity to the work we did together at the WHO on tobacco control. She approaches complex challenges with care and intellectual rigor, always seeking to understand the deeper dynamics at play. At the same time, she brings real joy and warmth to a team - Carra made a lasting impact on the work and on me personally.“
— Dr Hebe Gouda, Project Officer, World Health Organization
“A special talent for looking at projects delivering solutions that satisfy the requirements from all stakeholder perspectives, are truly relevant and have undeniable integrity.”
— William Knight, Director, Material Matters, formerly 100% Design London
Talks & publications
Research Contributor, 10th WHO Report on the Global Tobacco Epidemic, WHO, 2025
“A Different Way”, online talk, RSA South West Coffeehouse, 2024
“Design, differently with Communities”, visioning script and presentation, Design for Planet, 2023
“Doughnut Economics: Can Bath Thrive like Amsterdam?”, live-streamed public lecture, Bath Royal Literary & Scientific Institution, 2023
Lead Author & Book Launch Presenter, “Crafting Connections with Clothing: Values, Influence and Relationships”, Chapter 17 in Accelerating Sustainability in Fashion, Clothing and Textiles, Routledge, 2023
MSc Dissertation (Distinction), "Communicating Degrowth: Analysing language to find favourable starting points for degrowth discourse with UK business leaders", University of the West of England, 2021
Researcher, Author & Presenter, All Sewn Up: Dismantling Fast Fashion Consumption as a Social Practice, conference paper, Sustainable Innovation Conference, UCA Centre for Sustainable Design, 2021
Previous work
Independent innovation and design practice
2009-2021
Founded and led an innovation and design practice spanning interiors, furniture and spatial design. Projects included circular furniture design and commercialisation; creative enterprise innovation; a 15-room forest property renovation connecting sustainable and regenerative materials with local ecology and skills; and three research-led London Design Festival installations exploring emerging technologies and the future of food, design, making and the built environment.
About
Designer, researcher and learning advisor working across design, research and social innovation.
I began my career in innovation and design, founding and leading an independent practice working across interiors, furniture and spatial design. Alongside client projects, I explored emerging technologies, circular design and new approaches through products, spaces and research-led installations.Over time, I became increasingly interested in the evidence and wider systems behind the ideas I was developing. This led me to an MSc in Sustainable Development in Practice, which I completed with distinction in 2021, and into a more research-led practice spanning design, learning and social innovation.Today, I bring these strands together to explore situations, understand different perspectives and contexts, and turn what we learn into useful ways of thinking, communicating and working.

Pre-Collaborative City
What needs to be considered before we ask people to work together?
Place-based collaborations often begin by bringing people together around a shared ambition. But people arrive with different experiences, knowledge, priorities, language and assumptions about the situation they are trying to change.Recognising these differences - and considering what might be missing from our own view - can create better conditions for people to develop shared understanding together.
Some of the most important work may happen before everyone gets in the room.
I've been developing Pre-Collaborative City - a body of insights, methods and practical tools exploring what needs to be considered before introducing broader ideas, frameworks and ambitions into a local context, and before asking different sectors, disciplines and perspectives to work together.The thinking currently explores six areas:
01 / Arriving with a question, not a solution
Exploring why collaborative change begins with considering context, recognising different forms of knowledge and being willing to ask: “What might we be missing?”02 / Developing shared language and definitions
Exploring how words carry different meanings, why assumptions create misunderstanding, and how shared language creates the foundation for collaboration.03 / Finding better entry points into conversations
Exploring how to begin conversations from what already matters to people, rather than only from what matters most to us.
04 / Recognising the meanings already in place
Learning to notice the stories, identities, histories and relationships that already exist within places and communities before attempting to change them.05 / Seeing what makes change possible
Exploring how behaviours emerge from wider systems, and how change becomes possible by understanding the conditions around them, rather than relying on good intentions alone.06 / Learning to see before you start
Practical activities to help develop curiosity, observation and contextual understanding before considering how to engage.
I'm looking to connect with people working in this territory.
If you design, lead or support collaborative responses to complex place-based social and environmental challenges, I'd love to hear from you.I'm particularly interested in connecting with people who recognise the value of doing more of the thinking before getting everyone in the room - whether you're working in local government, research, design, academia, community development or elsewhere.I'm offering 30-minute knowledge-sharing conversations as a way to exchange experiences and perspectives.I'll also be sharing emerging tools, reflections and resources from the project as it develops.Email me or use the form, and I'll get back to you shortly.